AFTERCARE
Once you have received your order from Diamond Heaven, our service won’t just end there. We offer a number of aftercare services to keep your jewellery safe and sparkly.
Free life-time cleaning on all purchases keeping your diamonds shining bright. Pop into your local store for a quick spruce anytime it only takes a few minutes. We recommend Connoisseurs jewellery cleaning products to use from home when you cannot arrange a visit to your local store to maintain your jewellery's shine and sparkle.
Free annual setting checks on your jewellery purchased from us, giving you peace of mind each year you have your complimentary check to keep the claws, setting and diamonds intact against wear and tear over time.
One year warranty on all of our jewellery pieces to cover against any manufacuring issues, giving you peace of mind when you shop with us.
We want you to enjoy wearing your jewellery and showing it to your friends and family as we understand this is not an everyday purchase. It is important to keep up to date with your annual setting checks and free cleaning which is why we offer both of these services for free, for life.
Simply fill in your details below and one of our experts will get in touch with you, alternatively feel free to contact us direct.
If you find after time your rings have become tight to wear and uncomfortable, or that the rings have become loose and are at risk of falling off, then we can alter your ring to the new size you require and that suits you better. *
All our rings are sized using laser sizing, ensuring no gram weight is lost and there are no visible joint marks within the band.
*Please note, full diamond set bands cannot be resized due to design. Most rings can be altered up to 3 sizes, however we recommend having your rings checked at the workshop first before we proceed with any alterations.
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Cleaning/polishing- Should you feel your jewellery isn’t as bright as when you first received them, we can send them to our workshop to be professionally polished and cleaned, returning them to their former glory.
We will also re-rhodium plate white gold jewellery, returning the metal to it’s bright white colour.
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If you have concerns about the safety of your diamonds or gemstones, we will happily take your jewellery in to check the setting is secure.
Should there be an issue, we will send your jewellery to our workshop for rectifying and check all aspects of your jewellery before we release it back to you. Think of it as a little MOT for your jewellery!
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Want to make your jewellery more personal? We can engrave most pieces of jewellery with font style options to choose from.
Please note, unfortunately not every piece of jewellery can be engraved, so please contact us first to ensure engraving is possible.
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Should the unexpected happen and your jewellery requires repair, we always advise returning your item to the website team or your relevant store.
We can then send your jewellery for assessment and advise how to rectify your item. For more information, please visit our returns page.
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